Account Deactivation

What Happens When You Deactivate Your Account

All Data is Permanently Deleted

All your invoices, clients, businesses, purchase orders, and account settings will be permanently removed from our system. This includes any PDFs, signatures, and custom configurations.

Downgrade Required for Active Subscriptions

If you have an active Basic or Premium subscription, you must first downgrade to the free plan from your Manage Subscription page before you can deactivate your account. Once downgraded, you can proceed with account deactivation.

Account Cannot Be Recovered

Once your account is deactivated, it cannot be recovered. You will need to create a new account if you wish to use Invoice Website again in the future.

Shared Invoice Links Stop Working

Any shared invoice links you've sent to clients will no longer work after your account is deactivated.

Before You Deactivate

Before deactivating your account, consider the following:

Contact support: If you're experiencing issues, our support team may be able to help before you decide to deactivate.
Consider downgrading: If cost is a concern, you can downgrade to the free plan instead of deactivating your account.
Download your data: Export or download any invoices, client lists, or other data you may need in the future.
Cancel your subscription separately: If you only want to stop paying, you can cancel your subscription without deleting your account. Visit your subscription management page to cancel.

How to Deactivate Your Account

Log in to your account and navigate to your Account Settings page.
You can access this by clicking on your account menu or visiting /account#account
If you have an active paid subscription, first go to Manage Subscription and downgrade to the free plan. You cannot deactivate your account while you have an active Basic or Premium subscription.
Scroll down to the "Danger Zone" section at the bottom of the Settings page.
Click the "Deactivate Account" button in the red warning box.
Type "DELETE" in the confirmation field to confirm that you understand this action is permanent.
Click "Confirm Deactivation" to proceed with account deletion.
You will be redirected to the home page after your account is successfully deactivated.

Frequently Asked Questions

Can I reactivate my account after deactivation?

No, account deactivation is permanent. Once your account is deleted, all data is permanently removed and cannot be recovered. You would need to create a new account if you wish to use Invoice Website again.

Will I get a refund if I deactivate my account?

Your subscription will be cancelled immediately, and you will not be charged for future billing periods. However, we do not provide refunds for the current billing period that has already been paid.

Can I deactivate my account if I have an active subscription?

You must first downgrade your subscription to the free plan before you can deactivate your account. Go to Manage Subscription to downgrade, then return to Account Settings to deactivate.

How long does it take to deactivate my account?

Account deactivation is immediate. Once you confirm the deactivation, your account and all associated data are deleted right away.

Important Warning